FREQUENTLY ASKED QUESTIONS
Do You Offer Free Shipping?
Yes! We offer free standard shipping to the United Kingdom on all orders. Import VAT, customs duties or handling fees may be charged by the carrier or customs authorities upon delivery. See our Shipping Policy for details.
How Long Does Shipping Take?
Orders placed before 11:00 PM (CET/CEST) are processed within 1–2 business days and dispatched from our fulfilment partner's warehouse in China. Delivery then takes 6–8 business days. In total, expect your order within 7–10 business days.
Do The Pieces Run True To Size?
Fit varies by style. Each product page describes the fit, and our size chart shows body measurements to help you choose your size. If you are between sizes, we recommend sizing up for a more relaxed fit.
Still unsure? Email us at info@isabelmarlowe.com.
Are The Dresses Lined Or Sheer?
Lining varies by style. Please check the product details on each product page for lining and composition.
How Do I Return An Item?
If you accidentally ordered the wrong size or item, don’t worry — we’ve got you covered.
Email us at info@isabelmarlowe.com and our team will guide you through the next steps. See our Refund Policy for details.
How Quickly Do You Respond to Emails?
You can email us anytime and we aim to reply within 1 business day.