Return & Refund Policy – IsabelMarlowe

At IsabelMarlowe, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.

Return Period

You have 30 days from the date of receiving your order to return an item.

Items must be returned in their original condition, unworn, unused, and — where applicable — with the original tags attached.

How to Start a Return

To register your return, please contact our customer service team by email:

Email: info@isabelmarlowe.com

Please include your order number and the reason for your return. Our team will provide you with further return instructions.

Return Shipping Costs and Address

Returns are sent to our fulfilment partner's warehouse in China. We will send you the exact return address after you contact us by email. Return transit time depends on the carrier and usually takes 2–4 weeks. We recommend using a tracked service and keeping your proof of postage.

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged or incorrect. In that case we will cover the return costs.

Refunds

Once we have received and inspected your returned item, your refund will be processed within 10 business days. The purchase amount will be refunded via the original payment method used at checkout.

Please note that the time required for a returned item to reach our facility may vary depending on the customer's location and the shipping carrier. Refunds can only be issued after the returned item has been received and inspected.

Exchanges

We accept exchanges for a different size or color of the same item, subject to availability. If you would like to request an exchange, please contact customer service before returning your item.

Order Cancellation

Orders can be cancelled within 1 hour of being placed. After this period, orders may already be processed and can no longer be cancelled.

Contact Information

This online store is operated by: SM Nova (Trading as IsabelMarlowe)

Company address: Gregorius Coolstraat 25,
5623 BE Eindhoven, Netherlands

Chamber of Commerce (KVK): 42154407

VAT Number: NL005539885B78

Email: info@isabelmarlowe.com

Phone number: +31 85 115 0604

Customer Service: Our Customer Service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET/CEST). You can email us anytime and we aim to reply within 1 business day.